Care Coordinator

Care Coordinator Fazakerley,

Up to £28,000 + On Call and Bonus

Full-time, Permanent Office-based Monday–Friday, plus on-call duties on rotation

The role You will schedule and coordinate care visits across our Complex Merseyside Hub, making sure our clients get the right care at the right time. You will work closely with our Service Manager and Complex Case Managers, manage staff allocation, track attendance at supervision and training, and handle the on-call rota on a weekly basis.

What you will do day-to-day

• Coordinate care visits using our scheduling system
• Respond to staffing changes and new client requests quickly
• Track staff supervision, training, and CQC-required timescales
• Maintain contact with clients and ensure care plans are being delivered
• Record concerns, complaints, and compliments
• Cover on-call duties on rotation

What we are looking for You will need:

• Strong organisational and time management skills
• Ability to work with healthcare workers and manage competing priorities
• Understanding of CQC regulations
• Clear communication — written and verbal
• NVQ Level 3 in Health and Social Care (or willingness to work towards it)
• Willingness to participate in on-call duties

Why Routes Healthcare We are a CQC-registered provider operating across Northern England. We have been doing this for 15 years, focused on delivering good care and supporting our teams to do the same.

You will also get:

• 25 days holiday + bank holidays + your birthday off
• Pension scheme
• Employee Assistance Program (wellbeing and financial support)
• Buy-and-sell holiday scheme
• In-house training and development through Routes Academy
• Supportive team with genuine commitment to your progression

This could be the start of an incredible journey together, changing lives for people in our community. We look forward to hearing from you!