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Job Description
INTIND
Relief Care Coordinator
Full-Time, Permanent | Up to £30,000 per annum (including on call) plus bonus
Fazakerley and Bromborough, Merseyside
On call duties required
The role
You'll coordinate and schedule care visits across our
Fazakerley and Bromborough offices, which serve the Merseyside and Wirral
areas. Working flexibly between both locations, you'll manage the scheduling
system in line with service demand, keep care workers and clients informed, and
handle day-to-day changes to rotas and staffing.
You must hold a current driving licence and have access to
your own vehicle. We'll reimburse all mileage between services.
What you'll do day to day
Coordinate care visit delivery using our scheduling system
Adapt rotas and schedules based on staff availability and
new client requirements
Ensure care workers attend required meetings, supervisions
and training on time
Maintain regular contact with clients and support
person-centred care delivery
Record concerns, complaints and compliments
Manage on-call duties on a rotating basis
Work with the Service Manager/Registered Manager and care
team to maintain service quality
Who we're looking for
Current driving licence and access to your own vehicle
Good organisational and time management skills
Understanding of CQC regulations
Strong communication skills and ability to coordinate a team
Willing to participate in on-call duties
NVQ Level 2 or higher in Health and Social Care (desirable)
About Routes Healthcare
We're a CQC-registered domiciliary and complex care provider
operating across Northern England. We've been delivering high-standard care for
17 years, supporting people to live as they choose in their own homes.
We employ our own care workers directly — no agency staff —
and invest in training and career progression through Routes Academy. Our
support teams (HR, Payroll, Quality, IT and Recruitment) are here to keep
things running smoothly.
What we offer
25 days holiday plus additional bank holiday leave and an
extra day off for your birthday
Competitive salary and bonus package based on service
performance
Wellbeing and financial support via our Employee Assistance
Programme
Pension scheme
Buy and sell holiday scheme
Supportive workplace with strong team culture
Routes Healthcare-Part of your journey
Make yourself at home with Routes
At Routes, HOME isn't just a place - it's how we care for the people we support and how we work together as a team. Our HOME values - Heartfelt, Open, Meaningful, Empowering - are the principles that have shaped Routes.
These four values guide everything we do, from the care we deliver to how we treat each other every single day. Whether you're supporting someone in their own home, coordinating care packages, or working behind the scenes, these values connect us all.
Heartfelt
Genuine care and real connections — with the people we support and with each other.
Open
Honest, open communication about the role, your progress and where you can grow.
Meaningful
Every shift has purpose. You'll see the difference you make in real people's lives.
Empowering
The training, support and backing to grow in whichever direction feels right for you.